We all know that technology is becoming more and more a part of our lives. And as our reliance on technology increases, so does the need for reliable IT support.
I used to think that I could handle all my IT needs on my own. But as my business grew, I quickly realized that I needed help from a professional IT service provider, which is why I ended up relying on DragonTech and eventually ended up working for them as a social media marketer and web designer, and as you’re reading this, a blogger too. Not only do they keep my systems running smoothly, but they also help me troubleshoot when problems arise, and they’ve fixed my hunk of junk of a computer enough times, sorting out massive issues I was getting with lag and internet connectivity, space and a lot of other problems. (Mostly self inflicted.)
Why do businesses need IT services?
There are many reasons why businesses need IT services. Here are some of the most important:
- IT services can help businesses be more efficient and productive.
- By streamlining processes and automating tasks, businesses can work more quickly and efficiently. This can free up time for employees to focus on more important tasks, and it can help businesses to get more done in less time. Dragon Wing business manager is really helpful with this and I end up using it more than I thought I would at first. It’s probably one of the best services DragonTech has.
- IT services can help businesses to save money.
- By reducing the need for manual labor, IT services can help businesses to save money on staffing costs. Additionally, IT services can help businesses to automate tasks that would otherwise need to be performed manually, such as data entry or customer service. Automating these tasks can help businesses to save even more money.
- IT services can help businesses to improve customer service.
- By providing employees with the tools they need to do their jobs more effectively, IT services can help businesses to improve customer service. Additionally, by automating tasks that customers would typically have to perform themselves, such as web forms or billing inquiries, IT services can make it easier for customers to do business with a company. This can lead to improved customer satisfaction and loyalty.
- IT services can help businesses to stay competitive.
How can IT services help businesses save money?
There are many ways that IT services can help businesses save money. One way is by reducing the need for on-site support. This can be done by providing remote support for devices and applications, as well as managing updates and maintenance tasks at a distance. This can save businesses the cost of having to pay someone to come on-site to provide support, as well as the cost of lost productivity when employees have to wait for support to arrive. An example of this is when I was having issues sorting out space on my computer (which was badly hammered together by me) and Josh sorted out my system freeing up a LOT of space.
IT services can also help businesses save money by providing training and support for employees. This can help reduce the number of technical problems that employees run into, as well as the amount of time that they need to spend troubleshooting issues. Additionally, IT services can provide guidance on how to use new applications and features, which can help employees be more productive and efficient in their work.
How can businesses make sure they get the most out of their IT service provider?
There are many factors to consider when choosing an IT service provider. Below are some key considerations:
- Size and scope of services: Make sure the service provider can meet the specific needs of your business in terms of size and scope.
- Service level agreements (SLAs): Make sure the service provider has SLAs in place that meet your expectations in terms of response time, uptime, etc.
- Pricing: Make sure the service provider is transparent about pricing and that you understand all fees associated with the services being provided.
- Location: Make sure the service provider has a location that is convenient for your business.
- Customer service: Make sure the service provider has a good reputation for customer service and that you will have access to support when you need it.
I’m a little biased as I work with DragonTech on many projects, however they have always managed to deal with my problems extremely effectively, and I’ve been with the company for over four years now. I always recommend them to my clients, despite the fact I’m in the UK and they’re overseas, but I know that they always provide the best quality services for their clients. If you are a customer, it’s always worth getting support if and when you need it, or if you notice problems, before they get worse. I tend to get myself into a LOT of trouble and then do a bodge job of fixing it rather than just asking for help. It’s amazing what a good company can do to fix problems, sometimes in a matter of minutes that I’ve stressed over for weeks.
I am a web designer, blogger and SEO specialist who occasionally works with DragonTech IT Services.