Managed IT Services & Remote Support

Managed IT Services is a core part of today’s IT landscape. As technology advances, it becomes more and more difficult for both individuals and the companies they work for to keep up with the swiftly changing demands in technology. At DragonTech IT Services, Inc, our goal is to set up and maintain your computers, network, and cloud infrastructure in a manner that reduces overall costs and downtime while also protecting your company against threats and data loss.

Managing all of your necessary systems is a drain on your time, resources, and manpower. Our goal at DragonTech is to create efficient and scalable solutions to fit all of your needs, from a one-man shop to enterprise business needs.

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Remote Monitoring And Management

Remote Monitoring and Management (RMM) is a service that allows our technicians to remotely monitor the status of all of your devices and apply patches, perform maintenance and troubleshooting, and provide tech support to end-users. The days of sending technicians out to solve minor issues are gone. Save time and money by moving your IT support to the cloud with DragonTech’s Managed IT Services.

Patch & Update Management

Your computers and devices must be kept up to date in order to keep them running efficiently, reduce the likelihood of cyber attacks, and comply with regulatory laws such as HIPAA. However, there are two problems with this: First, your devices may not do this automatically. Second, not all updates are good updates. DragonTech will keep your devices up to date while also ensuring that these updates do not crash your network.

Remote Maintenance

In order to maintain optimal efficiency, your computers must be monitored regularly for problems and go through regular maintenance cycles to clear out error logs, junk files, and repair minor corruptions before they become problems. Many of today’s computers can run these services on their own, but that does not mean that they do it effectively, nor are they capable of consistently diagnosing their own problems.

Remote Tech Support

What do you do when an employee has a problem with their computer? How much productivity is lost waiting for them to figure it out? How much does it cost to have an IT guy come out to fix it?
All of our clients have access to our Remote Tech Support Helpdesk with the click of a button. Send us a ticket, and we will respond shortly, with screensharing and voice calling built into our platform.

Data Management, Backup, & Recovery

A major part of all Managed IT Services is providing the client with a plan for data management, backup and recovery. Hardware failures, human errors, and ransomware cause billions of dollars in lost productivity and recovery costs every year- but it doesn’t have to happen to you! DragonTech has several plans to fit every need and budget.

Document Backup

All of our Managed IT Services plans come with at minimum a basic Document Backup plan. This provides a secure, cloud-based backup for text files, word documents, spreadsheets, and other important data types, but does not protect images, video, large databases, or information stored in other applications.

Workstation & Server Backup

Depending on your company’s needs, Document Backup may not be enough. DragonTech is capable of providing file and folder level backup for all user Workstations at minimal monthly cost, and we can scale up to full bare metal restore capabilities for your server. Backup options include both onsite with your own file server or stored on the cloud.

SaaS & Cloud Backup

Contrary to popular belief, your data is not safe when stored only on cloud services such as Microsoft 365 or Google. Both parties recommend regular third-party backup solutions, and in some cases this is required by law for regulated industries such as healthcare. DragonTech can offer SaaS backup for products such as Microsoft 365 and G-Suite for a nominal monthly fee per user.

More Than Antivirus: Endpoint Detection & Response

As technology advances, so do hackers. It is no longer enough to protect your data from today’s threats; we must also adapt to prevent tomorrow’s threats as well. In order to do this, DragonTech’s Managed IT Services comes with SentinelOne by default, protecting your devices from threats in real-time.

100% Detection Rate

SentinelOne is the first and only next-gen cybersecurity solution to receive VB100 certification from Virus Bulletin. The VB100 certification is a well-respected recognition in the anti-virus and malware communities due to its stringent testing requirements. As enterprises continue replacing legacy antivirus at scale, their expectations have evolved. By converging two historically separate spaces – EPP (protection) and EDR (detection and response) – in a single platform using patented behavioral and static AI models, SentinelOne tackles problems legacy antivirus and many other next-generation endpoint security solutions simply can’t. During the testing, SentinelOne was one of the only vendors to achieve an unprecedented number of low false positives and not miss a single malicious threat.

Automatic Threat Mitigation

Pre-Execution

SentinelOne’s single agent technology uses a Static AI engine to provide pre-execution protection. The Static AI engine replaces traditional signatures and obviates recurring scans that kill end-user productivity.

On-Execution

SentinelOne’s Behavioral AI engines track all processes and their interrelationships regardless of how long they are active. When malicious activities are detected, the agent responds automatically at machine speed. Our Behavioral AI is vector-agnostic – file-based malware, scripts, weaponized documents, lateral movement, file-less malware, and even zero-days.

Post-Execution

SentinelOne’s Automated EDR provides rich forensic data and can mitigate threats automatically, perform network isolation, and auto-immunize the endpoints against newly discovered threats.

Threat Remediation

With the understanding that not even the best protection is perfect, SentinelOne also allows for the automatic remediation of threats, isolating infected machines from both the Internet as well as the local network and undoing any file changes that may have occurred.

Network Design

Modern computer networks are ubiquitous and complex. Not only do you have traditional wired networks, but nearly all of our devices are now Wi-Fi capable. This creates a number of challenges for businesses to maintain, secure, and troubleshoot their networks. At DragonTech, we apply our principles of security and efficiency to: